Refund policy

Refund / return policy

Contact Red Pen & Hem within 30 days of receiving the item if there is a quality issues. If an item is damaged, misprinted or has a quantity error not caused by the customer, a new order will be sent out.

If the replacement is not feasible or the customer cannot wait for the replacement a refund will be processed.

If the purchaser provides the wrong address or the delivery is rejected, then to get the product a reorder will need to be issued upon receipt of a new payment.

As these are print on demand products standard change of mind policies do not apply.